We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.
If you are unable to find your address while searching for it, you may click on the “Wrong or missing location?” button to report on the missing location. Our team will review and make take the necessary actions to fix this.
We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation. If you are a corporate customer, you might be eligible to Goods Protection and claim for your delivery goods. Learn more about
If your order is still not completed, you may click the “Chat” button to use the in-app chat feature to talk with the driver directly and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.
In case you face any issues with the ongoing delivery and are unable to settle with the driver, please contact our Customer Service team.
The Driver usually contacts the recipient upon arrival to confirm drop-off, please pay attention to calls when the driver is near. You may click the “Chat” button to use the in-app chat feature to talk with the driver directly. If the driver is unable to drop off, please contact the driver to provide the next steps.
Once an order has been successfully matched, you will see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location. Please note that the time listed is only for reference and may be changed due to unforeseeable
The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.
You may contact the driver via the in-app feature or by a phone call. If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click “Find a new driver”. Once unassigned, your order will be
Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop-off point, please contact the driver to reconfirm. You may click the “Chat” button to use the in-app chat feature to talk with the driver directly. Should you require further assistance,