The Driver usually contacts the recipient upon arrival to confirm drop-off, please pay attention to calls when the driver is near. You may click the “Chat” button to use the in-app chat feature to talk with the driver directly. If the driver is unable to drop off, please contact the driver to provide the next steps. […]
Driver Related Issue
Once an order has been successfully matched, you will see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location. Please note that the time listed is only for reference and may be changed due to unforeseeable
The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.
You may contact the driver via the in-app feature or by a phone call. If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click “Find a new driver”. Once unassigned, your order will be
Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop-off point, please contact the driver to reconfirm. You may click the “Chat” button to use the in-app chat feature to talk with the driver directly. Should you require further assistance,
We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders. Try adding in a priority fee to encourage drivers to pick up your order earlier.