Actual Order Related

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation. If you are a corporate customer, you might be eligible to Goods Protection and claim for your delivery goods. Learn more about 

If your order is still not completed, you may click the “Chat” button to use the in-app chat feature to talk with the driver directly and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

In case you face any issues with the ongoing delivery and are unable to settle with the driver, please contact our Customer Service team.