Edit order, cancel order, change driver
You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied. Grace period:Immediate Orders: 5 minutes after matched with a driver.Scheduled Orders: 45 minutes before scheduled pickup time.
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If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.
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For orders that are not yet matched with a driver, you can cancel the order anytime by clicking “Cancel Order” on the order page via the button on the top right corner of the app (bottom right corner for the website). For immediate orders that have been matched with a driver, you have up to
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You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.
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To change the driver, just click the icon on the top right corner of the order page on the app or under the driver card on the web, and click “Find a new driver”. Once unassigned, your order will be made available for other drivers to deliver. Please note that you are only able to
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To edit an order, click the icon at the top right corner of the order page and select “Edit order” from the menu on the app, or the edit icon under the route section on the web. You may edit the drop-off location, recipient details, and notes to the driver. Price changes will be subject
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