You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied. Grace period:Immediate Orders: 5 minutes after matched with a driver.Scheduled Orders: 45 minutes before scheduled pickup time.
For orders that are not yet matched with a driver, you can cancel the order anytime by clicking “Cancel Order” on the order page via the button on the top right corner of the app (bottom right corner for the website). For immediate orders that have been matched with a driver, you have up to