Activate the “Receive E-receipts” function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts. To obtain e-receipts of specific orders, click “Get Receipt” at the bottom of the order details page. You can choose to resend a receipt […]
Fee, Payments and Methods
Request receipts, top up wallet, select payment method
To withdraw your money, you may fill out this form https://feleexpress.com/user-wallet-refund. Please note that once you request for a refund, you can no longer use cashless transactions until the refund is complete. If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up
Go cashless with your Fele Express e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order. You may also use the following online payment methods to settle your order: You may select your payment method on the order confirmation page.
Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations. You can find a simple guide here and more detailed pricing information here.
Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Fele Express will evaluate the ongoing demand and supply and implement this surcharge and it will be automatically reflected in your bill.
Yes, there are Parking and Toll fees For parking, the driver will attempt to look for free parking first and if there is none, the driver will inform you ahead to discuss the additional fee. For toll fees, some routes includes tollways since it is one of the shortest routes. The driver will inform you