Place order, track status, rate driver and more.
You can check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed. You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery […]
How to check delivery status? Read More »
Each status shows the status of the delivery in real-time. Some of the statues that may appear on your order are: On the mobile appFinding a driver –> We are currently matching a driver for your orderAwaiting Driver –> Your order has been matched with a driver and the driver is heading to pick up
What are the delivery status? Read More »
Unfortunately, we do not deliver passengers or living things, like pets (except for plants). We do not deliver chemicals or dangerous goods. As defined under existing Nigerian Laws, unsecured flammable objects or items which could endanger the safety and wellbeing of our partner drivers, illegal or contraband items which shall include alcohol in cases of
What are the goods Lalamove would not deliver? Read More »
The size limit varies depending on the vehicle type you chose. Please refer to the size and weight limitations indicated in the app.
What are the size limits of delivery items? Read More »
For the driver to help load and unload the goods to the vehicles, you may request this via the Add-on service. You can check the price list under Additional Services at https://feleexpress.com/pricing-details/ You may also click the “Chat” button to use the in-app chat feature to confirm with the driver directly.
I would like the driver to help me with loading or unloading the goods Read More »
We care about your delivery experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate the driver at a later time, simply go back to the order details page on the app or the order details panel on the website.
How to rate the driver? Read More »
Once you are matched with a driver, you will see the details of the driver. Your driver will also contact you via phone call to confirm the information. Should you want to reach out to the driver again, you may also contact them via the app in the order details. Mobile App Under the driver
How to contact the driver? Read More »
If you have a favorite saved in your account, you may request your favorite driver to pick up your order first. However, if none of your favorite drivers are online or available, your order may be picked up by another driver. Mobile App On the “Add more details” page, turn on the “Favorite drivers first”
How can my favorite driver pick up my order? Read More »
Mobile App To schedule an order, just click the “Pick-up time” on the order placing page and select “Later”. You will then be able to choose the pick-up time from 30 minutes after or up to 30 days away.
How to schedule an order? Read More »
Simply click the “+ Add Stop” button to add additional dropoff locations. You may add up to 20 locations in one order. You may also drag and rearrange the sequence of the dropoff locations based on your needs! Once an order is booked, you may click the “Chat” button to use the in-app chat feature
How to place an order with more than one dropoff location? Read More »
Sign up today as a Fele Express partner driver and make extra income delivering goods in your city.
