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What should I do if my driver is unresponsive?

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click “Find a new driver”. Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.

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